Return Policy

Thank you for choosing our 328 Hong Kong shopping site ("328"). We are committed to providing quality products and services, and if you are not satisfied with your purchase, we offer a flexible return policy so that you can shop with confidence. Please read the following return policy carefully to understand the process and terms of return.

I. Return conditions

We accept return requests under the following conditions:

1. Quality of goods: The goods received have a quality problem or functional defect.
2. Misdistribution: The item received does not match the order or is shipped in the wrong color or size.
3. Damaged goods: Received merchandise that has been damaged in transit.
4. Return Period: We accept returns within 30 days from the date of receipt.

Note: Some special items such as lingerie, intimate apparel, personal care products, food, etc. will not be accepted for return unless there is a quality issue.

Return process

1. Return Request: Please submit a return request via our website or customer service within 7 days of receiving the item. Please provide the order number and reason for return.
2. Returns Approval: We will review your return request within 1 to 2 business days and notify you of the return result via email or text message.
3. Send back the product: Upon approval of your return, please ship the item(s) back to our designated address with the original packaging and all accessories. Please ensure that the item is unused, undamaged and in its original packaging.
4. Check the goods: Upon receipt of the returned item, we will inspect it within 5 business days. If it meets the return conditions, we will arrange a refund or exchange for you.

III. Refunds

1. Refund Channels: Refunds will be made via the original method of payment, such as credit card, e-purse or bank transfer.
2. Refund Time: Refunds are usually made within 7 to 14 business days after inspection of the returned merchandise. The exact refund time varies depending on the payment channel.
3. Freight Refund: If the return is due to quality or incorrect delivery, we will refund the original shipping cost. In all other cases, you will be responsible for the shipping cost.

IV. Points to Note

1. Return PackagingPlease make sure that the package of the returned item is in good condition. If the item is damaged due to improper packaging, we reserve the right to refuse refund.
2. Return Certificate: Please include proof of purchase (e.g. invoice, receipt) and a return request number with your return so that we can process your return quickly.
3. Rejected goods: If the returned item does not meet our return criteria (e.g., the item has been used or cannot be resold), we reserve the right to reject it and return it to you.

V. Specialty Goods Return Policy

Some specialty items may have different return terms:

1. Electronic Products: Electronic products must be in good condition with the original seal and unused, otherwise no return will be accepted.
2. Customized Products: Customized or personalized items will not be accepted for return unless there is a quality issue.
3. Promotional Products: The return policy for special promotional items may differ from the standard return policy, please refer to the promotion's description for details.

Returns

1. How do I request a return?
   • You can request a refund through the "My Orders" page on our website or by contacting Customer Service.
2. How long does it take to return a product?
   • The entire return process is usually completed within 10 to 20 business days, depending on the circumstances.
3. Do I need to pay for the shipping cost to return the product?
   • Unless the return is due to quality issues or incorrect delivery, you are responsible for the return shipping costs in all other cases.

VII. Policy updates

We may update this Return Policy from time to time based on business needs and changes in the law. When significant changes to the policy occur, we will post the updates on our website and notify you by email. We recommend that you review this policy periodically for the latest return terms and conditions.

Contact Us

If you have any questions about this return policy or need further assistance, please contact us at

• Email: 328hkmall@gmail.com
• Tel: +852-37977432
• Postal Address: Shop 79, 1/F, Hung Hom Plaza, 37 Ma Tau Wai Road, Kowloon, Hong Kong

Thank you for your trust and support, we will do our best to provide you with the best shopping experience.