Transportation Policy

Express Transportation Policy

Thank you for choosing our shopping site ("Site") to make your purchase. We are committed to providing fast and reliable shipping services to ensure that your items arrive safely and on time. Below is our express shipping policy, please read it carefully for more information on how to ship your package.

I. Mode of Transportation

1. Standard Express: Applies to most items and usually takes 3 to 6 business days to arrive.
2. Expedited Courier: For urgent items, usually delivered within 1 business day.
3. International Express: For cross-border orders, which generally take 5 to 14 working days to arrive depending on the destination.

We work with a number of reliable logistics companies to ensure that your package reaches you safely and on time.

Scope of Transportation

Our transportation services cover the entire territory of Hong Kong, as well as major countries and regions around the world. For some remote areas or international destinations, transit time may be extended and additional charges may be incurred.

Transportation and Fees

1. Freight Calculation: Shipping charges will be calculated based on the weight, size and delivery location of the package. The exact shipping cost will be shown at the time of your checkout.
2. Shipping Offer: From time to time, we offer shipping discounts or free shipping programs, so stay tuned for our latest offers.
3. Additional Fees: Additional charges may apply if you choose to specify a delivery time or special handling service.

Delivery Time

1. Standard Delivery Time: Local delivery usually takes 1 to 3 business days.
2. Expedited Delivery Time: Expedited local delivery is usually completed within 1 business day.
3. International Delivery Time: International delivery usually takes 5 to 10 business days, depending on the destination and customs.

Note: Delivery time is for reference only, actual time may be delayed due to traffic, weather or other uncontrollable factors.

V. Parcel tracking

1. Tracking Service: All orders are fully trackable. You can check the shipment number on the order details page and check the status of your package through our website or app.
2. Tracking Notification: We will notify you by email or text message of the progress of your package and the estimated time of delivery.

Signature of parcels

1. Signature Confirmation: The recipient's signature is required to confirm the delivery of the parcel. Please check the parcel carefully to see if it is in good condition before signing.
2. No one signed for it.: If there is no one to sign for the package, the courier will leave a note and arrange for re-delivery or deliver the package to a nearby pick-up point.
3. Damaged or lost: If the package is damaged on the outside or missing items inside, please refuse to sign for it immediately and contact us, we will help you.

Returns and Exchanges

1. Return PolicyIf you are not satisfied with your purchase, you may return it in accordance with our return policy. Please note that you are responsible for return shipping costs, unless the item is of faulty quality or was misdirected.
2. Exchange ProcessIf you need to exchange an item, please contact our customer service and we will assist you with the exchange process.

VIII. Prohibited Transportation Items

According to Hong Kong laws and international transportation regulations, we do not transport the following items:

1. Dangerous Goods: e.g. explosives, flammable substances, corrosive substances, etc.
2. Illegal items: e.g. drugs, infringing goods, etc.
3. Restricted items(e.g., certain medicines, weapons, animals and plants).

IX. Transportation Insurance

1. Insurance Coverage: We offer a basic insurance policy for all packages that covers losses due to loss or damage in transit.
2. Additional Insurance: You may choose to increase the amount of coverage by purchasing additional insurance for high-value items.
3. Claims ProcedureIf there is a problem with the package during transportation, please contact us within 7 days of receiving the package and we will assist you in filing a claim.

X. Limitation of Liability

1. Scope of Responsibility: We are responsible for packages lost or damaged in transit, but not for indirect loss or indirect damage.
2. nothing can be done about it: We are not responsible for any delay or damage to transportation caused by force majeure events such as natural disasters, war, governmental actions, etc.

XI. Policy updates

We may update this Transportation Policy from time to time based on operational needs and changes in the law. When significant changes occur, we will post the updates on our website and notify you by e-mail. We recommend that you review this policy periodically to be aware of the latest terms and conditions of transportation.

Contact Us

If you have any questions or suggestions regarding this Transportation Policy, please contact us at

• Email:328hkmall@gmail.com
• Tel: +852-37977432
• Mailing Address: Shop 79, 1/F, Hung Hom Plaza, 37 Ma Tau Wai Road, Kowloon, Hong Kong

Thank you for your trust in us, we will do our best to provide you with quality shopping and transportation services.