User Agreement

Welcome to our 328 Hong Kong shopping website ("328"). This User Agreement governs your rights and obligations with respect to your use of the Site, so please read it carefully before using the Site. By accessing or using the Site, you agree to be bound by this Agreement.

I. Acceptance of terms

1. Agree to TermsBy accessing or using this website, you acknowledge that you have read, understood and agreed to comply with this Agreement and all relevant laws and regulations.
2. Age Requirement: You must be 18 years of age or older and legally competent to use this website. If you are under 18 years of age, you must be accompanied by a guardian to use the Site.

Account Registration and Management

1. Account Registration: You will need to register for an account on this site in order to make purchases, view orders and manage your personal information. You will need to provide true, accurate and complete personal information when registering.
2. Account Security: You are responsible for protecting the security of your account information (including, but not limited to, your account name and password). Please notify us immediately of any unauthorized use of your account.
3. Account Responsibility: You are responsible for all activities that occur using your account, including, but not limited to, orders, payments, and the like.

III. Privacy Policy

1. Information collection: We will collect personal information about you in order to provide you with better service, including, but not limited to, name, address, e-mail, phone number, etc. We will also collect your personal information to help us provide you with better service.
2. Use of information: We will use your personal information only as necessary to protect your privacy. Please refer to our Privacy Policy for details.
3. Information Sharing: We will not share your personal information with third parties unless we have your express consent or are required by law to do so.

Purchase Rules

1. Product Information: We will endeavor to provide accurate and complete information about our products, but do not guarantee the complete accuracy of product descriptions and prices. In the event of a discrepancy, you have the right to cancel your order.
2. Order Processing: We have the right to accept or reject your order. If we are unable to fulfill your order due to force majeure or other reasons, we will notify you in a timely manner and proceed accordingly.
3. payment method: This website accepts a variety of payment methods, including credit cards, e-wallets, bank transfers, and so on. Please make sure the payment information is true and valid.

V. Transportation and Delivery

1. Transportation: We offer a variety of transportation options, please refer to the Express Transportation Policy for details.
2. Transportation Time: We will endeavor to deliver items on time, but will not be responsible for delays caused by force majeure or other factors.
3. Freight Liability: Unless otherwise specified, shipping costs are your responsibility.

Returns and Refunds

1. Return Policy: We offer a flexible return policy, please refer to the Return Policy for specific terms.
2. Refund process: Refunds will be made according to the original payment method and usually take 7 to 14 business days to complete. Specific refund times vary depending on the payment channel.

VII. User Behavior

1. Legitimate use: You undertake not to use this website to engage in any illegal or improper behavior, including but not limited to fraud, infringement of the rights of others.
2. Content ReleaseYou must not violate the rights and interests of others or publish illegal information, and the content you publish on this website must be legal, true and accurate.
3. Website Security: You may not use this website to engage in any activity that may jeopardize the security of the website, such as hacking, transmission of viruses, etc.

VIII. Intellectual Property Rights

1. Site Content: All content on this site, including but not limited to text, graphics, video, logos, etc., is protected by intellectual property laws and may not be copied, distributed or used by you without authorization.
2. User Content: The content you post on this website, such as comments and reviews, must ensure that it does not infringe the rights of third parties. You agree to grant this website a free, perpetual, transferable right to use such content.

IX. Limitation of Liability

1. Service Interruption: We will endeavor to ensure the continuous operation of the Site, but will not be liable for service interruptions due to force majeure or otherwise.
2. Indirect loss: We shall not be liable for any indirect, incidental, special or punitive damages of any kind arising out of the use of this website, including, but not limited to, loss of data, loss of business.
3. Third Party Links: This website may contain links to other websites, which are provided solely as a convenience to users, and this website is not responsible for the content or behavior of these third party websites.

X. Changes to the Agreement

1. Change Notice: We reserve the right to modify this Agreement at any time and will post the updates on the Website. We recommend that you review this Agreement periodically for the most current terms.
2. Continue to use: If you continue to use the Site after changes to this Agreement, you accept the new terms.

xi. termination of the agreement

1. Voluntary terminationYou may stop using the Site and delete your account information at any time.
2. Compulsory terminationWe reserve the right to terminate your account and refuse your use of the Site at any time if you violate this Agreement or any applicable laws or regulations.

XII. Applicable Laws

This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region and any disputes relating to this Agreement shall first be resolved through friendly negotiations. If negotiations fail, you agree to submit to the jurisdiction of the courts of Hong Kong.

Contact Us

If you have any questions or need further information about this Agreement, please contact us at

• Email:328hkmall@gmail.com
• Tel: +852-37977432
• Mailing Address: Shop 79, 1/F, Hung Hom Plaza, 37 Ma Tau Wai Road, Kowloon, Hong Kong

Thank you for your support and trust in us, we will do our best to provide you with the best service.